TERMS AND CONDITIONS
These terms and conditions apply to the Inception Diamonds Pty LTD Web site located at and all associated Web sites linked to by Inception Diamonds, its subsidiaries and affiliates, including Inception Diamonds sites around the world (collectively 'the Site'). Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These Terms and Conditions govern your use of, and any purchase from, the Inception Diamonds Site, and constitute an agreement between you and Inception Diamonds. Inception Diamonds reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
PRODUCT AVAILABILITY AND PRICING
The stock availability on our website is listed "as is" and is subject to change. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
From time to time some of our products are discontinued or not available. We reserve the right to discontinue any product(s) at such time as considered necessary. In the event Inception Diamonds products are discontinued or obsolete, the customer shall be entitled to a replacement of the discontinued product with one of equal or lesser value at no cost.
If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Jewelry that has previously been available on inceptiondiamonds.com is subject to removal at any time by Inception Diamonds Pty Ltd sole discretion.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at or +27 83 379 6648
We do not negotiate prices on our products and all our prices are final.
CREATED DIAMOND CERTIFICATES
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned man made diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $250.
INFORMATION ON OUR SITE
At Inception Diamonds, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards Inception Diamonds states that carat total weight in all purchases may vary 0.05 carats from stated weight. or total carat weight may vary based on individual ring size on rings with accenting multiple diamonds.
On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing.
For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.
International Transfers. Information collected on this Website may be stored and processed in the South Africa or any other country in which Inception Diamonds or its affiliates, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country. By using the Website and providing personal information to us, you consent to any such transfer of information outside of your country.
COLLECTION AND USE OF INFORMATION
General. In general, you can browse our Website without telling us who you are or revealing any personal information about yourself. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us through whatever means you provide such information (through our Website, via e-mail, over the telephone, etc.). Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information, and credit card information. We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices, and information that we receive from our partners, affiliates and other third parties.
USE OF YOUR PERSONAL INFORMATION
We may use the information we collect about you to:
Facilitate your purchases and provide the services you request
Confirm and track your order
Respond to your inquiries and requests
Compare and review your personal information for errors, omissions, and accuracy
Prevent and detect fraud or abuse
Improve our Website, service, product offerings, marketing and promotional efforts, and overall customer experience
Identify your product and service preferences
Understand our customer demographics, preferences, interests, and behavior
Contact you (via email, postal mail, or telephone) regarding products and services (of Inception Diamonds Pty Ltd or our partners) that we believe may be of interest to you
PERSONAL INFORMATION WE MAY SHARE WITH OTHERS
In certain circumstances, we may share your personal information with trusted partners.
Service Providers: We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, web analytics, fulfillment, assembly, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Inception Diamonds.
Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), Inception Diamonds may share your personal information with those organizations participating in the applicable event. Unless we tell you otherwise in connection with a special event, these third parties do not use your information for any other purpose other than to manage the event. We may authorize trusted partners to send you information about products and services that may be of interest to you.
Partners: Inception Diamonds may provide information to carefully selected partners. In such cases, we might share and/or cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you, such as financing services for purchasing Inception Diamonds products.
Compliance with Law and Fraud Protection: We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.
Business Transfer: Your personal information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personal information would be transferred as one of the business assets of the Company.
Anonymous Information. We may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use these records for internal purposes, such as analyzing usage patterns so that we may enhance our services, and we also reserve the right to use and disclose any information in such records at our discretion.
OTHER USES OF YOUR INFORMATION
IP Address. When you visit our Website, inceptiondiamonds.com collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve our website, customer service, products, and promotional efforts, and to understand your preferences, patterns and interests.
Data Collection Devices, such as Cookies and Web Beacons. In some instances, Inception Diamonds may collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.
IInception Diamonds is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. When we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
Free Shipping & Returns
Jewelry pieces and diamonds are insured by Diamond Foundry and shipped via FedEX. Packaging, customer service, and returns are handled directly by the jewelry designers. Shipping is complimentary for all orders above R5000 or $300 in value.
TRACK YOUR ORDER
We keep you updated of the status of your order via email. In addition, you may track your order at any time.
We welcome supporting buyers from all around the world! For international orders, the following applies:
Shipping cost. All international orders will be shipped FedEx International Priority. Additional shipping charges may apply.
Customs, duties & taxes. Customs of the destination country may apply fees, import duties, taxes, or other charges. Policies vary depending on country. As a buyer, you are responsible for the required customs clearance and fees.
Inception Diamonds Pty Ltd. provides a 14-day money-back guarantee, no questions asked. A full refund will be given under the following conditions.
The merchandise must be returned or exchanged within 14 days upon its receipt, and must be in its original condition.
The merchandise must not be damaged, worn, used or resized (excluding special orders).
The merchandise must precisely match product data records.
Original Certificate(s) must be returned with the merchandise.
Refunds are not issued for the value of the labor and administrative costs for custom designed jewelry.
Inception Diamonds Pty Ltd. reserves the right, at the company's discretion, to deduct administrative, production, and logistics costs for return refunds on custom-orders. In such a case, the deductible amount will be clearly stated on the order quotation.
Refunds will be issued in the same method by which it was received, meaning the original form of payment via wire transfer, PayPal, or cash. In the event of a refund, approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by Inception Diamonds Pty Ltd. Inception Diamonds Pty Ltd is not responsible for any additional fees or charges applied by the banks, any duties, VAT, taxes, or surcharges that may be levied by the customer's country of importation, or any other parties throughout the process.
Note: All Custom orders are non-refundable. Furthermore, should Inception Diamonds Pty Ltd. purchase any product(s) or diamond(s) at the request of the customer in order to create a custom designed piece of jewelry and the customer decides in the end not to purchase the jewelry, the requested products(s) or/and stone(s) will not be refunded.
Refunds will be made in the original form of payment, by either check, wire transfer or PayPal.
Diamonds, colored stones and jewelry are inspected upon receipt and prior to the issuance of a refund, exchange or credit. Merchandise that does not match product data in our records will be returned or refused.
Please send the merchandise to our Johannesburg office:
Inception Diamonds Pty Ltd
75 Rulin Road, Hyde Park
Johannesburg, Gauteng, 2196
Phone: +27 79 119 8800
Please insure the merchandise against loss in transit and prepay freight and handling charges.
Inception Diamonds Pty Ltd. is not responsible for any diamond, colored stone or jewelry that it does not actually receive, or that is not returned in accordance with the terms mentioned above.
Please remember to enclose a copy of the invoice you received with your shipment.